Privacy policy

At Love and Leaves, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://loveandleaves.co.uk or purchase from our store.

What We Collect

When you browse our site or place an order, we may collect the following:

  • Your name, shipping address, billing address, email, and phone number

  • Payment information (securely processed by third-party providers Shopify Payments

  • Order details and purchase history

  • Your IP address, browser type, and device information (to help improve your experience)

We only collect what we need to process your order, provide support, and keep improving our shop.

How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Send order confirmations and shipping updates

  • Respond to your questions or support requests

  • Improve our website and customer experience

  • Occasionally send you updates or promotions (only if you opt in)

We do not sell or rent your personal information—ever.

Cookies & Tracking

We use cookies to enhance your browsing experience, such as:

  • Remembering items in your cart

  • Understanding how visitors use our site

  • Helping us improve layout and design

You can disable cookies in your browser settings if you prefer.

Third-Party Services

We may share your information with trusted third parties to help us run our store, such as:

  • Shopify (our e-commerce platform)

  • Payment processors (for secure transactions)

  • Shipping carriers (to deliver your orders)

  • Email services (to send updates if you opt in)

These providers only access your information to perform services on our behalf and are required to protect it.

Your Rights

You can:

  • Request access to the personal data we hold about you

  • Ask us to correct or delete your information

  • Withdraw consent for marketing communications at any time

To make any of these requests, please contact us at sales@loveandleaves.co.uk.

6. Data Security

We take data protection seriously. Your personal information is stored securely, and all transactions are encrypted using industry-standard technology.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with an updated date.

8. Contact Us

Questions? Concerns? Please reach out:
https://loveandleaves.co.uk/pages/need-help